We are Qualified, Professionals. There are very few qualified carpet cleaners around, always use one! The trouble and cost involved in using unqualified, “we do everything” cleaners or non registered IICRC carpet cleaning companies speaks for itself. We are IICRC registered, trained and accredited.
One real estate property manager commented “We had the job done by another cleaner and made them come back again to try and fix it, twice by the same company who told us we could waste our money on trying another but you wont get a better job, then we called you (Porters) and you came in and did an amazing job, fixed up their mess and recovered the stained carpets and removed the coloured candle wax, the others didn’t know what they were doing! The vacating tenants are now happy, the owner is happy and so am I”
We Get it Right the First Time
We will test your carpet, once we know which material we can treat it with the best treatments for a long life and the right stain or spot treatment. Importantly we also know how much water each carpet needs so as not to flood your underlay which can cause mould and odour issues and very long drying times, discolourations and slip hazards.
For the best presentation and return on investment when selling your home, hygiene and sanitising when buying a home, keeping commercial carpeted areas presentable and hygienic and extending ROI on your assets through regular maintenance. Or for the best chance at getting your bond money returned.
We also can do specialised services such as wax removal, Rust removal, Stain treatments, Spot treatments, Pet odour treatments and preparatory vacuuming when needed.
Rugs often incur the brunt of wear, being placed mostly in high traffic living areas. These can be protected with Rug Protector and scheduled regular maintenance. No matter the material, rugs will wear less quickly with our care program designed specifically for your rug.
Professional and recommended. We are the premium service provider for Bendigo. We care for your carpets in ways above and beyond what most could dream of!
Highly trained, careful, fast and effective, don’t pay slow hourly rates, we’ll quote a fixed price, do the best job and be out of your way quicker than the rest.
Often the most essential pre-cleaning requirement, especially for heavy soiled materials. We can dry clean prior to wet cleaning, or for those fragile upholstery materials, a specialised dry clean may be the best option.
Yes, they can be cleaned effectively! That mould, spillage and buildup needs special attention before the visitors arrive!
Your upholstery, Particularly lounge and dining chairs and Mattresses are subject to a huge amount of use and need to be maintained to keep from wear and tear and what the dust mites leave behind! We can dry clean or wet clean, colourfastness test and treat spots and stains. We are certified IICRC Upholstery Cleaning Technicians at your service.
Tile and Grout Cleaning
Toothbrush no more! Save your knees and your sanity and have your tiled floors professionally cleaned with our special tile and grout cleaning system, designed to strip away dirt and grime and then detergent wash at high speed. The results are amazing!
Entrust your rug to us, be it a daily use in the main area or a special rug which needs tender care, we can clean it. This can be done on premise or removed and returned beautifully cleaned and ready for use.
Carpet and Fabric Protection
Our Fabric Protection solutions will provide excellent stain resistance to the things you need preserved. Often once protected a simple damp wipe will remove those little spots that come from day to day use, accidents, kids and pets.
If you have hard to access windows – multi level buildings with high external or internal cleaning requirements we are the team you need. We drive cherry pickers, scissor lifts and booms or if possible can use extension poles to clean from the ground up to 10 metres high!
How do you pick a good carpet cleaner?
- Make sure they are qualified
- Ask them if they test the carpet before they start
- Go for a steam cleaner
- Check their reviews, minimum 4 stars average
- Understand exactly what you are paying for and don’t go for the cheapest
Should my carpet cleaner be Professionally Trained or Qualified?
One of the first things that I recommend is ensure your carpet cleaner is trained and qualified by the IICRC or at least one of your nationally recognised bodies. That’s always a good start. It shows you that your carpet cleaner is interested enough in carpets to find out how to clean them properly!
I met a carpet cleaner on site once who had been trained internally by his organisation (insert name of big national franchise here) and did not believe cleaning chemicals were required for carpets, he only used hot water! This shows me not all people are teachable or follow their professional learning.
Which carpet cleaning is better, dry cleaning or steam cleaning?
A qualified carpet cleaner will very rarely if ever Dry Clean a carpet. The exception is as preparation to steam clean or if the carpet is clean and needs a once over to satisfy bond cleaning requirements.
Dry cleaning often leaves the underlying causes of spots and stains untreated so they return again. Why? Say you have an baby who spills milk on the floor, you clean it up but after a little while the patch becomes darker, this is due to the oils and fats left in the carpet attracting dirt and dust which sticks to it. Dry cleaning the carpet will clean the top layer but whats left underneath will soon come to the top again and attracting dirt again.
One of the most common comments I have heard from customers who were unhappy after a dry cleaner did their carpets is “after a week or two the stains came back again”
Also be aware that in some countries dry cleaning certain carpets in certain applications (eg synthetic carpets in commercial premises) will void the warranty, makes you wonder huh?!
What is carpet Steam Cleaning?
Hot water extraction which is known as Steam cleaning is the most commonly used highly effective form of carpet cleaning when done correctly. I use the example of cleaning clothes, if you have a stain or spot on your favourite shirt you treat the stain and then wash it. You certainly don’t rub it with chemical treatments and leave them there and start wearing the shirt again.
An, inexperienced or unqualified a steam cleaner can cause issues. I met 2 locals who had a steam cleaner come in and leave the carpet so wet it took about 3 days to dry, and left a mouldy smell after. That sounds like they didn’t extract the water and were using too high a pressure, combined they soaked the carpet through to the underlay, very unprofessional.
Most professionals will use a truck mounted system but a good portable can produce great results too, it may just take longer to complete the job due to filling and emptying tanks and lower vac and water pressure.
Why should my carpet be tested before cleaning?
Speak to any professional and they will test your carpet first, before starting. This is a simple test and (you may know what the material its made from but if they cant figure it out then they aren’t properly trained!) A good carpet cleaner will have different treatments for different materials so will always want to test the carpet before cleaning it to ensure they are choosing the right treatments for removing spots, stains and soils and nothing too harsh or damaging to your carpet type. A good carpet cleaner will test the carpet even if you tell them what material it is! I have many clients who told me they had wool carpet only to find out it was Nylon, and some who told me it wasn’t wool as they couldn’t afford it at the time only to find out it was! So it isn’t that we don’t trust you, we dont always trust new carpet salesman to know what material they are selling!
Who is the cheapest carpet cleaner?
Be wary of the cheap guys, if they need to be that cheap they are desperate for customers and for good reason. Dry cleaners seem generally cheaper from the outset, especially the franchises, but you’ll often find that they initial price didnt include everything you expected. 5 rooms for $50 bucks sounds amazing until you read the fine print and the rooms can only be a maximum size of 2.5m2 each and its $10m2 over that! Find out how the pricing works so you don’t get caught out. Corners will be cut. Many times we’ve been called in by real estate property managers to fix up the carpets after tenants hired the cheapest they could find but only ended up having to pay to get the carpets done a second time. Pay the right person once!
Conversely, just because a carpet cleaner is expensive doesn’t mean they are the best!
Find out whats included in the service. Many carpet cleaning companies will have tiers of pricing based on the level of service you desire. For example Bronze service may be a straight in and out clean, Silver may include a pre vacuum and deoderise, Gold service may include the above plus carpet grooming, carpet protection treatment and a box of chocolates! Once again, find out how the pricing works so you don’t get caught out.
Call 0412 495 899
Request a quote today!